Thank you for shopping at Lovimode! We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a 7-day return policy for eligible items.
Eligibility:
To be eligible for a return, the item must be unworn, unused, and in the same condition that you received it.
The item must be returned in its original packaging, including all tags and labels.
We do not accept returns on intimate items, such as underwear or swimwear, for hygiene reasons.
Any item marked as “final sale” or “non-returnable” cannot be returned.
How to Initiate a Return: If you wish to return an item, please follow these steps:
Contact our customer support team at info@loviemode.nl within 7 days of receiving your order. Please include your order number, the item you wish to return, and the reason for the return.
Our customer support team will provide you with a return authorization and instructions on how to proceed.
Return Shipping:
The cost of return shipping is the responsibility of the customer, except in cases where the item received was incorrect or damaged.
We recommend using a trackable shipping method for your return to ensure that it reaches us safely.
Refund Process:
Once we receive your returned item and inspect it to ensure it meets our return eligibility criteria, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Please allow up to [X] business days for the refund to appear in your account, depending on your payment provider.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the item you desire.
Damaged or Incorrect Items:
In the rare event that you receive a damaged or incorrect item, please contact us immediately at info@loviemode.nl. We will work with you to resolve the issue promptly.
Contact Information: If you have any questions or concerns about our return policy, please reach out to our customer support team at info@loviemode.nl. We are here to assist you.
Lovimode reserves the right to update or modify this return policy at any time without prior notice. Please refer to the return policy on our website for the most current information.
Remember, it’s essential to verify this policy against the official Lovimode website or contact their customer support to confirm the accuracy and any potential updates.
